Frequently Asked Questions
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Placing an order
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How do I login to my account?
On the homepage of customcondoms.com, you see a little face icon. That takes you here: customcondoms.com/account/login. That’s where you can create your account, for faster check out in the future. It also saves all your previous orders and tracking info. You can even create your account after you place your order. As long as you use the same email address, it will connect to your previous order history.
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What products are available for Custom Condoms®?
Great question! For condom wrappers you can choose either solid wrappers or clear wrappers (assorted colors /single color). We now offer customized lubricant packets to pair with your condoms! You also have the option for Condom Keychains, or ONE® Condom Cases, or Custom Buttercups Select one of those products, and then click “Customize It” to begin your masterpiece! You can upload your own images (check our art guidelines) and add text as needed. Then follow the steps to complete your purchase.
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How do I change my order once it has been placed?
Please email customcondoms@globalprotection.com or call 888.714.2200 within 1 hour after you place your order if you’d like to edit your design or cancel your order. Orders that were already printed will not be refunded. If you need to change the shipping address, contact us as soon as possible so we can edit the shipping address before the order ships.
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Can I cancel my order?
Please email customcondoms@globalprotection.com or call 888.714.2200 within 1 hour after you place your order if you’d like to edit your design or cancel your order. Orders that were already printed will not be refunded.
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What quantities do you offer?
We offer quantities as low as 10 units and up to 10,000 units. For bulk orders (especially over 10,000), click here to learn more about your options.
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Can I order less than 10 units?
At this time, 10 units is the lowest quantity offered and is available for the solid condom wrapper option. See more information about quantities and pricing.
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Can I get a sample of my design?
We cannot offer free samples of product with your custom design. Our minimum order quantity is 10 pieces. See more information about quantities and pricing.
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Can I order more than 10,000 units?
For quantities over 10,000, please click here to learn about your options. Contact us for more information.
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How long does production take?
Orders ship within 6-8 business days after you place your order. Please note production timelines do not include the shipping timelines. For bulk orders (especially over 10,000), click here to learn more about your options. Our office is closed for major holidays.
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I need my order faster. Is a rush order possible?
Please contact us if you need an order for a specific date, and we’ll see what we can do to make it happen. Note that production times do not include shipping. In the shopping cart, you will see options for expedited shipping. If you need your items even faster, please contact us for a quote on faster (such as next day) shipping.
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Can I request a PDF quote before making a purchase?
Why yes, of course! Contact us we’re happy to send that over.
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Can you customize the ONE® Condom wrappers?
For our ONE® Condoms (round wrappers) brand, customized wrappers are only available for select partnerships and ONE® reviews all designs prior to printing. For information, contact us. You can also participate in the Design ONE® Contest, for a chance to win prizes and see your art on ONE® Condoms wrappers. You do have the option of printing your logo on our ONE® Condoms Carrying Cases, which also come with 2 ONE® Condoms inside. Our Custom Condoms® products use high-quality condoms that are in square wrappers. They Keychains also use high-quality condoms, that are rectangular.
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Pricing and payments
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Do you have non-profit pricing or discounts?
Non-profits (including universities and schools) and ASI Distributors get a discount on 100 units or more. Is that you? Then contact us for your discount code.
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Do you have a set-up fee?
Nope! Not our style.
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Can I get a sample of my design?
We cannot offer free samples of product with your custom design. Our minimum order quantity is 10 pieces. See more information about quantities and pricing.
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Can I pay with a purchase order (PO)?
Yep! Email customcondoms@globalprotection.com and we’re happy to coordinate that with you.
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What will my order show up as on my credit card statement?
Charges will show up as "GlobalCustom".
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Why will my payment method not go through?
The most common reason is if your billing zip code and address does not match what you have registered with your bank. If you’ve confirmed that’s correct and you’re still getting and error message, contact us and we can resolve together.
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What payment methods do you accept?
Visa, Mastercard, AMEX, Discover, Shopify Pay, Apple Pay, and Google Pay. If you wish to pay with a Purchase Order, please contact us.
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Design and artwork
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What file type should my artwork be?
The online editing tools on our website currently accept .jpg, .png and .gif. If you have another file format, you can email it to us directly at customcondoms@globalprotection.com.
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How do I upload my artwork?
You could start here to select your product. Then click the Design Now button. Upload your images using the design tool, and add extra text as you’d like. Check out our art guidelines, and stay away from copyrighted material (like Disney, sports team logos, and generally just designs you did not create or have rights to use).
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How do I save my artwork?
When you are on the design editor page, such as this one, you’ll see the button that says “SAVE.” Enter your email address, and the system will then save your design under that email address. You can then see your saved images under the “Saved Product” button. When you login to your account, you can also see any previous orders — including the design you created.
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Can you PMS color match?
We have a super high-tech machine that reproduces your artwork based on the artwork you submit. PMS color matching is not currently an option.
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Is there a limit on how many colors I can use?
Nope! Use as many colors as you’d like.
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Can I get a foil (wrapper) color that’s not offered on your website, such as green or purple?
A fully custom foil color requires the purchase of at least 10,000 pieces, learn more about our printing process here.
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Can I see a proof of my design?
In the shopping cart, you will see a mock-up image of what your final design will look like.
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Can I get a sample of my design?
We cannot offer free samples of product with your custom design. Our minimum order quantity is 10 pieces. See more information about quantities and pricing.
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Can I print on both sides?
On the condom wrappers designed through customcondoms.com, the back of the wrapper is not customizable. The regulatory information is on one side so we cannot print over that. On bulk orders over 10K (foil printing), you can partially customize the back, such as adding your company logo. But the required regulatory info will also be on the back. Learn more about our printing options.
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Do you have templates I can download?
Yes we do! Check out our art guidelines page.
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Shipping
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What is the status of my order?
Once you place your order, you will receive an order confirmation email. You will receive another email with your tracking number, once the order ships. Orders typically ship within 6-8 business days after you place your order. You can also login to your account to see past orders. For orders 10,000 units and more, please contact us for timelines. If you’d like more information regarding a specific order, contact us.
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Does your production timeline include shipping time?
No. The 6-8 business days for production time does not include shipping timelines. We’re also closed on weekends and major holidays.
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Is your packaging discreet?
Yes! No mention of condoms on the outside of the packages.
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Where do you ship from?
Boston, Massachusetts.
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Can you ship to countries outside of USA?
Not at this time.
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What carrier do you use for shipping?
United States Postal Service (USPS) and UPS.
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Do you offer expedited shipping?
Yes! In the shopping cart you will see standard and expedited shipping options available. Faster options are sometimes available; contact us if you need your package in a rush and we’ll see what options you have.
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How much do you charge for shipping?
You will see the exact quote for shipping in the shopping cart, which is calculated based on the weight of the package and shipping location.
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Quality
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Are your condoms cleared for sale by the FDA?
Yes. Our condoms meet the high quality standards as mandated by the FDA. They are cleared for sale by the FDA for the purpose of preventing unintended pregnancy and sexually transmitted infections.
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What expiration dates do condoms have?
Condoms have a 5-year expiration date from when they are manufactured.
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What kind of lubricant is on the condoms?
Our condoms use a medical grade, high quality silicone lubricant.
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What type of lubricant is in the customizable lubricant packets?
Inside each custom lube packet is the ONE® Oasis® water-based premium lubricant. This water-based formula is silky, hydrating, and soothing on sensitive skin. Oasis® is non-sticky, mess-free, made with high-quality ingredients, and is free from any gluten, sulfates, hormones, parabens, dyes, fragrances, or oils. Non-GMO & vegan-friendly. Condom compatible. Each packet has 4.5g of lubricant.
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Returns and Exchanges
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What is your return policy?
Happy customers is our priority! Please contact customcondoms@globalprotection.com with detailed information regarding your request and the issue with the product you received. Depending on the nature of the problem, we may refund or reprint your order. Please note: condoms are a medical device, and we cannot accept returns.
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OTHER
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Can I re-sell condoms I make through Custom Condoms®?
The Custom Condoms® program (www.customcondoms.com) allows you to apply your logo or design to a variety of ready-made condom promotional items, such as condom keychains, condom pops, condom buttercups, condom wrappers, or condom cases. They are intended more as promotional items, such as for events, parties, or giveaways. Condoms are classified as a medical device, and the packaging of condoms is overseen by the FDA. Because Global Protection is the condom manufacturer, Custom Condoms® products cannot be repackaged into retail cartons (such as 3-packs or 12-packs). There are very specific rules/text and lot coding for retail cartons that must be approved and overseen by Global Protection (the manufacturer). Custom Condoms® thus cannot be sold in-store or in a retail setting. If you are interested in retail packaging or developing an actual brand for sale, please check our Private Label program.