Frequently Asked Questions

On the homepage of customcondoms.com, you see a little face icon. That takes you here: customcondoms.com/account/login. That’s where you can create your account, for faster check out in the future. It also saves all your previous orders and tracking info. You can even create your account after you place your order. As long as you use the same email address, it will connect to your previous order history.

Great question! For condom wrappers you can choose either solid wrappers or clear wrappers (assorted colors /single color). We now offer customized lubricant packets to pair with your condoms! You also have the option for Condom Keychains, or ONE® Condom Cases, or Custom Buttercups Select one of those products, and then click “Customize It” to begin your masterpiece! You can upload your own images (check our art guidelines) and add text as needed. Then follow the steps to complete your purchase.

Please email customcondoms@globalprotection.com or call 888.714.2200 within 1 hour after you place your order if you’d like to edit your design or cancel your order. Orders that were already printed will not be refunded. If you need to change the shipping address, contact us as soon as possible so we can edit the shipping address before the order ships.

Please email customcondoms@globalprotection.com or call 888.714.2200 within 1 hour after you place your order if you’d like to edit your design or cancel your order. Orders that were already printed will not be refunded.

We offer quantities as low as 10 units and up to 10,000 units. For bulk orders (especially over 10,000), click here to learn more about your options.

At this time, 10 units is the lowest quantity offered and is available for the solid condom wrapper option. See more information about quantities and pricing.

We cannot offer free samples of product with your custom design. Our minimum order quantity is 10 pieces. See more information about quantities and pricing.

For quantities over 10,000, please click here to learn about your options. Contact us for more information.

Orders ship within 6-8 business days after you place your order. Please note production timelines do not include the shipping timelines. For bulk orders (especially over 10,000), click here to learn more about your options. Our office is closed for major holidays.

Please contact us if you need an order for a specific date, and we’ll see what we can do to make it happen. Note that production times do not include shipping. In the shopping cart, you will see options for expedited shipping. If you need your items even faster, please contact us for a quote on faster (such as next day) shipping.

Why yes, of course! Contact us we’re happy to send that over.

For our ONE® Condoms (round wrappers) brand, customized wrappers are only available for select partnerships and ONE® reviews all designs prior to printing. For information, contact us. You can also participate in the Design ONE® Contest, for a chance to win prizes and see your art on ONE® Condoms wrappers. You do have the option of printing your logo on our ONE® Condoms Carrying Cases, which also come with 2 ONE® Condoms inside. Our Custom Condoms® products use high-quality condoms that are in square wrappers. They Keychains also use high-quality condoms, that are rectangular.

Non-profits (including universities and schools) and ASI Distributors get a discount on 100 units or more. Is that you? Then contact us for your discount code.

Nope! Not our style.

We cannot offer free samples of product with your custom design. Our minimum order quantity is 10 pieces. See more information about quantities and pricing.

Yep! Email customcondoms@globalprotection.com and we’re happy to coordinate that with you.

Charges will show up as "GlobalCustom".

The most common reason is if your billing zip code and address does not match what you have registered with your bank. If you’ve confirmed that’s correct and you’re still getting and error message, contact us and we can resolve together.

Visa, Mastercard, AMEX, Discover, Shopify Pay, Apple Pay, and Google Pay. If you wish to pay with a Purchase Order, please contact us.

The online editing tools on our website currently accept .jpg, .png and .gif. If you have another file format, you can email it to us directly at customcondoms@globalprotection.com.

You could start here to select your product. Then click the Design Now button. Upload your images using the design tool, and add extra text as you’d like. Check out our art guidelines, and stay away from copyrighted material (like Disney, sports team logos, and generally just designs you did not create or have rights to use).

When you are on the design editor page, such as this one, you’ll see the button that says “SAVE.” Enter your email address, and the system will then save your design under that email address. You can then see your saved images under the “Saved Product” button. When you login to your account, you can also see any previous orders — including the design you created.

We have a super high-tech machine that reproduces your artwork based on the artwork you submit. PMS color matching is not currently an option.

Nope! Use as many colors as you’d like.

A fully custom foil color requires the purchase of at least 10,000 pieces, learn more about our printing process here.

In the shopping cart, you will see a mock-up image of what your final design will look like.

We cannot offer free samples of product with your custom design. Our minimum order quantity is 10 pieces. See more information about quantities and pricing.

On the condom wrappers designed through customcondoms.com, the back of the wrapper is not customizable. The regulatory information is on one side so we cannot print over that. On bulk orders over 10K (foil printing), you can partially customize the back, such as adding your company logo. But the required regulatory info will also be on the back. Learn more about our printing options.

Yes we do! Check out our art guidelines page.

Once you place your order, you will receive an order confirmation email. You will receive another email with your tracking number, once the order ships. Orders typically ship within 6-8 business days after you place your order. You can also login to your account to see past orders. For orders 10,000 units and more, please contact us for timelines. If you’d like more information regarding a specific order, contact us.

No. The 6-8 business days for production time does not include shipping timelines. We’re also closed on weekends and major holidays.

Yes! No mention of condoms on the outside of the packages.

Boston, Massachusetts.

Not at this time.

United States Postal Service (USPS) and UPS.

Yes! In the shopping cart you will see standard and expedited shipping options available. Faster options are sometimes available; contact us if you need your package in a rush and we’ll see what options you have.

You will see the exact quote for shipping in the shopping cart, which is calculated based on the weight of the package and shipping location.

Yes. Our condoms meet the high quality standards as mandated by the FDA. They are cleared for sale by the FDA for the purpose of preventing unintended pregnancy and sexually transmitted infections.

Condoms have a 5-year expiration date from when they are manufactured.

Our condoms use a medical grade, high quality silicone lubricant.

Inside each custom lube packet is the ONE® Oasis® water-based premium lubricant. This water-based formula is silky, hydrating, and soothing on sensitive skin. Oasis® is non-sticky, mess-free, made with high-quality ingredients, and is free from any gluten, sulfates, hormones, parabens, dyes, fragrances, or oils. Non-GMO & vegan-friendly. Condom compatible. Each packet has 4.5g of lubricant.

Happy customers is our priority! Please contact customcondoms@globalprotection.com with detailed information regarding your request and the issue with the product you received. Depending on the nature of the problem, we may refund or reprint your order. Please note: condoms are a medical device, and we cannot accept returns.

The Custom Condoms® program (www.customcondoms.com) allows you to apply your logo or design to a variety of ready-made condom promotional items, such as condom keychains, condom pops, condom buttercups, condom wrappers, or condom cases. They are intended more as promotional items, such as for events, parties, or giveaways. Condoms are classified as a medical device, and the packaging of condoms is overseen by the FDA. Because Global Protection is the condom manufacturer, Custom Condoms® products cannot be repackaged into retail cartons (such as 3-packs or 12-packs). There are very specific rules/text and lot coding for retail cartons that must be approved and overseen by Global Protection (the manufacturer). Custom Condoms® thus cannot be sold in-store or in a retail setting. If you are interested in retail packaging or developing an actual brand for sale, please check our Private Label program.